Website: https://crownenviro.co.uk
Last updated: 25 October 2026
1. Who We Are
Crown Biohazard Cleaning provides specialist cleaning, biohazard cleaning, fogging, decontamination and related services throughout the UK.
We are committed to protecting your privacy and handling personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
When you contact us through our website, by telephone, email or WhatsApp, we may collect:
- Your name
- Telephone number
- Email address
- Property or service location
- Details of the cleaning services you require
- Any other information you voluntarily provide
Our website may also collect limited technical information, such as IP addresses and browser information, through essential website functions and security systems.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and requests for quotations
- Discuss, arrange and deliver cleaning services
- Communicate about appointments and ongoing work
- Maintain necessary business and financial records
- Protect our website and prevent misuse
We do not sell customer information to third parties.
4. Our Legal Basis for Processing
Depending on the circumstances, we process personal information where necessary to:
- Take steps towards entering into or fulfilling a contract
- Meet legal obligations
- Pursue legitimate business interests, including responding to enquiries and managing our services
- Act on your consent where consent is required
5. Contact Forms and Email
Information submitted through our website contact form is sent directly to our business email inbox.
We use this information to respond to your enquiry and, where appropriate, arrange our services.
We take reasonable steps to protect customer correspondence and restrict access to those who need it for legitimate business purposes.
6. Telephone and WhatsApp
Customers may contact Crown Biohazard Cleaning by telephone or WhatsApp.
Messages and contact details are used for business communications and managing customer enquiries.
WhatsApp processes information under its own privacy terms.
7. Confidentiality
We understand that enquiries about specialist cleaning services may involve private or distressing circumstances.
We treat customer information discreetly and only share details where reasonably necessary to provide services, meet legal obligations or work with authorised service providers.
Please avoid sending unnecessary sensitive personal information through the website contact form.
8. Sharing Your Information
We may share relevant information with trusted service providers where necessary, including website hosting, email, IT and professional service providers.
Information may also be disclosed where required by law.
We do not share personal information for unrelated third-party marketing.
9. Cookies and Website Technology
Our website may use cookies or similar technologies for essential functionality, security and performance.
Where non-essential cookies or tracking technologies are used, we will provide appropriate information and obtain consent where required.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services and meeting applicable legal or accounting obligations.
Information that is no longer required will be securely deleted or otherwise appropriately disposed of.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of information in certain circumstances
- Object to or restrict certain processing
- Request transfer of your information where applicable
- Withdraw consent where processing relies on consent
You can also raise concerns with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
13. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact Crown Biohazard Cleaning through our website: https://crownenviro.co.uk
Telephone: 07507 055088
Email: info@crownenviro.co.uk
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, website functionality or legal requirements. The latest version will be published on this website.